Credit bureaus not updated accurately

Item: African Bank
Rating: 1
Author: zwide Z

Good Evening,

I have a credit card with your company. I have been monitoring my credit report and I have noted the following:

Compuscan, XDS, Experian, are all showing the same amount which isn't the same as my account statement.

I then have Transunion which shows a completely different amount. Which is way higher than the other 3.

This is definitely messing with my score. I cannot have inaccurate information sent to bureaus.

Please sort this out immediately.

Helpful (0)

Replies (3)

African Bank's replyOfficial

27 Nov 2017, 09:57

Hi Zamarh,

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's reply27 Nov 2017, 09:57

Official

Hi Zamarh,

We hope to talk to you soon.

Your African Bank Support Specialist team

zwide Z's updateReviewer Update

27 Nov 2017, 10:29

You have definitely called me at an inconvenient time. I did not request to be called during this time. Even your response should be a request to schedule a callback. Therefore I won't be calling you back. You can phone me at 12:00 today. Many Thanks.

zwide Z's update27 Nov 2017, 10:29

Reviewer Update

African Bank's replyOfficial

16 Dec 2017, 10:17

Hi Zamarh,

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

***

African Bank's reply16 Dec 2017, 10:17

Official

Hi Zamarh,

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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