credit bureau records not updated in two months

Good day<br> <br> I'm really disappointed and angry at African bank, I have paid over R9000 in arrears at African bank on the 9th August 2015 and today I have requested for three credit bureau reports and I was shocked to see that African bank has not updated the record at any of the credit bureaus. The other complaint I have is that African bank consumer advocate has never responded to my emails, I went to a branch to ask how much I was owing in arrears and I paid everything I was told was outstanding yet my statement still show that I still owe R400. When I called the branch even the consultant was confused becuase the system showed that I owed R41 in arrears. African bank please update the credit bureau's and re-calculate my loans.<br> <br> Regards