Credit Application unfairly decloned

Hi the below was sent to your complaints department as well as the CEO of African Bank, please attend to this immediately, Good day,

Hope you are doing well,

My application was provisionally approved for a credit card increase of R250 000, but it got declined because my Identity Document is not clear, please see below sms that I've just received,

Why didn't anyone contact me to inform me to sent another copy of my ID, Why do the application get declined because of that, my application was declined unfairly, please see attached ID copy,

Thank you,

Johan Jacobs - ***

Hello from African Bank. We are sorry, but your application has been unsuccessful. No offers could be generated,Clearer copy of ID Document required,ID Doc upload rejected Auth. FSP Reg NCRCP7638