**** Service !!!

I called into the call centre twice today for a settlement quote of 20% discount and no one was able to assist me..I have been dealing with Mr Robert Van Der Spuy who is a consumer dispute representative for African bank but he sent me a email to say I should call the call centre which I did....I have to say all of your agents are highly ***********...Especially Siya Mseleku he had given a discount of 15% which I do not except I was given a discount of 20% last month and I could not settle it.When I asked if I could speak to the manager that had given me the discount he refused to take the call and the consultant said he had just left....Is this the type of customer service you give your clients its dam pathetic.....I do not want to speak to anyone that is illiterate....I would like for someone to rectify this and send me a proper settlement quote via email please ....I have paid the loan total over and over again.The amount that I am settling now is ****ING INTEREST !!!!!! MONEY THAT I CAN TAKE AND GO ON A ****ING HOLIDAY .....OR USE IT TOWARDS MY KIDS SCHOOL FEES...This is ****ing stressful can someone that has a brain send me this email ??????