Could not help

I just phoned in to collections to get my money bank the is overpaid to African bank on a settle card, the lady Annah Motholo says she cant help me cause my details is not the same , this is the address where is get my statements monthly, all sms from African bank goes to this number and she talks this nonsense to me, please train youre employees properly to deal with clients and not be lazy ADDRESS 14 CORAL ROAD , HIGHBURY , KUILSRIVER 7580, CELL NUMBER 072 123 ***, THAT YOU USUALLY PHONE ME ON WHEN YOU NEED TO.