Contravening the POPI act

You have not sorted out your IT problem where my SMS's and OTP's go to my son's cellphone number. THIS IS IN BREACH OF THE POPI ACT!!!!!!!! What do I have to do to get this resolved permanently? How much more frustration must I go through? African Bank your IT sucks and I am the victim. Please, I'm begging you, please fix this or show me how to get out of this mess.