PJ
Palesa J
1 reviews | Active since Apr 2015
30 Apr 2015, 06:10
continued to debit even when acc is settled
On the 09/04/2015 I asked for a settlement letter and settled my loan of R16718,14. I swiped the amount at a branch. Then when I went to Montclair a lady that worked African back informed me the account is still active. She requested I bring proof and she scanned the documents and said it would be sorted but today the debited R915.80 and R1783 which is a total of R2698.80 I don't know where it's coming from. Please help
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African Bank's replyOfficial
30 Apr 2015, 09:39Hello palesa.jali,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
ZM
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
ZM
African Bank's reply30 Apr 2015, 09:39
Official
Hello palesa.jali,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
ZM
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
ZM