consultant did nothing for my credit card replacem

I went to African bank on the 21st October and advised the consultant (Sabelo)that I an unable to use my credit card at the ATM. Sabelo said my card was warm and needed to give proof of res, he did an application for me which gave me a loan and an increase in my credit card he advised me that I will need to get a new card but it won't be possible to get it the same day reason cars was warm. I made arrangements with the manager Phumlani to get a card that same Friday but the system was down when I got there. I made another arrangement for the Tuesday but he let me down the same morning. I eventually had time Saturday the 31st to go to the branch which he said me to go to another branch. I went to Brixton branch and saw the manager there. He checked on the system and saw my card still still shows warm. He called the call centre and they said that Sabelo opened a case but closed it without uploading my proof residence. I am told that I have to go to a branch again to get a card. If the job was done the 1st time I wouldn't have any problems. No 1 has said me that my card is fine and I can get a card, I am waiting many days now, it's not fair, my card must be delivered now.