DM
David M

1 reviews | Active since Oct 2013

24 Feb 2015, 11:15

Constant Harrassment

During 2007/2008 I had two loans with African Bank and had to undergo a payment arrangement. I am now constantly hounded by the Call Centre, 3 to 5 times a week, emails sent to my account at 00:00 at night, calls now even made to me during working hours, or Saturdays and Sundays as early as 07:45.<br> <br> I made an arrangement in 2012 or 2013, which I have not deviated from, yet I am being pressured into a new arrangement that I cannot afford by constant harassment, in the hopes that I will give in.<br> <br> I have emailed African Bank regarding the complaint, which has just caused the constant phoning to increase. So far, I've been called 5 times today.<br> <br> All I want, is an email confirming that they accept my affordable arrangement, as they cannot be trusted to telephonically commit.<br>

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Replies (1)
African Bank
African Bank's reply24 Feb 2015, 13:15
Official
Hello Dreiko101,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Veronica Sibanda
Service Optimisation Specialist
Shared Services