Consistency

I did an online application last week n was qouted.went to the Randburg branch to finilise everythin n was told my company profile does nt exist therefore i will hav to waite.i really dont understand y the process takes so long.wen one but borrows money it clearly mins its an emergency.i called the centre this morning spoke to s very rude lady who told me she cant assist its a procedure n it does nt mean if i signed the offer its am approval.its very funny.she treated me like its my first loan i hav had such a good relationship with african bank n this!??? I then called Bridget at the branch who informed me that the process mite take a week???cum on guys really???cam sum1 pls look at my application as this is an emergency.