SB
Santina B

1 reviews | Active since Sept 2016

09 Sept 2016, 07:49

Congratulations your loan is approved.................Oops still busy with application

<p>My husband app**** for a laon on Wednesday when he called the afternoon he was told that they just need to confirm employment, yesterday afternoon he received a sms congragulating him on the loan, he then phoned the branch to ask when he could expect the money, and he was informed that as soon as he gets the sms the money has been deposited. He then went to the branch where he spoke to the branch manager who in turn told him to call the call centre, he phoned the call centre form the African branch store and also spoke to a manager at the call centre who informed him that the application was not yet finalised as they need to confirm employment. firstly can it really take 24 hours to confirm employment, secondly how do you send a sms when according to them they application has not yet been finalised. We took out this loan because we are desperate. </p> <p> </p> <p>My Husbands name is Marius Botha </p>

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Replies (1)
African Bank
African Bank's reply13 Sept 2016, 16:00
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***