Confusion

Good day,

When I got a paid up letter on the 12 September 2017, I was told that my account will be sent to TransUnion, XDS etc immediately for a credit score update and within 7 working days it should reflect. Yesterday I got my credit profile from Experian and it still shows that I've an outstanding balance with African Bank.

I called in a few minutes ago and Sibongile told me that the account will only be sent for update month end, and that's the same thing I was disputing last time. Why am I getting different communication? The other person said she has escalated nor sent the account through for an update, now this? It's true what they say, once you've paid your debt - they don't care thereafter. There's a lot of things I needed to sort out but I couldn't because of this inconvenience, to a point where I even lost a major job opportunity. This is really frustrating