Compliments to African Bank Call Centre staff members.

On the 14th June 2019 I mistakenly paid a certain amount of money to my African Back Fixed Deposit Investment Account, I was so stressed as it was meant for someone else and when I went to my bank to try and reverse the transaction they told me it could take from 3-30 days and there's a possibility that I will not get it back, my stress levels just rose up until the bank teller suggested i go to African Bank and try sorting it out with them.

I went to the Ermelo Branch and they connected me with the call centre, the guy told me the transaction is not showing yet but I have to send the proof of payment, ID Number and explain on the e-mail what happened. I did so on the friday and on tuesday i made a follow up to find the documents were forwarded to the investements department then that afternoon a lady called to inform me that they see the transaction and that I have to send a copy of ID and Bank Statement so that my money can be refunded. I did so and on the next day (Wednessday) I had my money deposited back into my account.

Thank you African Bank staff I think if I had waited for my bank to reverse the transaction it would have taken longer than that. I also thank the bank teller from my bank which I will not name for giving me an optional solution that I was not aware of.