Completely Unhelpful and Absolutely Dreadful Service

My husband is no longer employed. He has no funds coming into his account. He has acknowledged his debt with you. He has called your H.O., he has gone to Gateway to stop the debit order and make arrangements to contribute something towards his debt with Africa Bank. So this bank says they CANNOT CANCEL his debit order and they will not accept the amount his willing to pay. He HAS to pay the amount they stipulating he pay. CLEARLY they do not understand that he is NOT EMPLOYED and HAS NO MONEY!!!!! How are you classified as a banking institution when you cannot stop a debit order and cannot assist someone who is telling you he does not have any income coming but is willing to contribute something towards it!!!!!!