Complete Idiocracy

I went to African Bank on 2015-02-11. I explained to the clerk that I am applying for a loan to settle my debt with MTN and that is the main reason I wanted the loan. I did all the paper work and it was sent in. I wasn't contacted or given feedback or anything. I had to call them today (2015-02-13) and found out that my loan can not be processed because African Bank Head office required a proof of payment. After a few more calls between me and my partner, every time we were given wrong information and a bad attitude. I tried to explain everything but they could not understand nor help. I don't understand how this works. I apply for a loan to pay my dept(MTN) but I can only get the money if the said dept is already paid? The manner in which the people from both the branch and head office handled me and my partner is acceptable and disrespectful. I am the client and that is no way to treat your client.