Complaint/Escalation

African bank debited me a certain amount. I called them to inform them to reverse some of the money and only take what they had taken the previous month. I was told to go to a branch. I went to Clearwater mall and the person who assisted me was very friendly and put in my request. A day later I received a message saying the request was rejected because I didn't make a plan for the month of May. There was a time when African bank would debit the previous month's amount without me calling them. All I want is a portion of the money they took not the whole amount. Their call center is unhelpful. I need that portion of the money if I could afford to pay the full amount I would be asking for a different plan to be made. I'm not saying I don't want to pay I just want dome of the money bsck