Complaint with Nombulelo

Item: African Bank
Rating: 1

Good day

I have called your customer service I need you to listen to her call and advice if this is how African bank customer service talks with it's customers Just people on hold without asking them being on silent on the call and more

as far i know, this is part of insolance and customer avoidance, agent that i was talking to is Nombulelo Marashula, i need a proffesional QA to listen to that call, all details were send to her TL Sophia Mosebi

I have being in a call center environment for morethan 10 years, in customer service for morethan 5 years, i know when a pperson is not interested in helping people and i advise African bank that it will lose it's clieant with such agent and a TL

Helpful (0)

Replies (2)

African Bank's replyOfficial

18 Dec 2023, 17:41

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
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African Bank's reply18 Dec 2023, 17:41

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***

African Bank's replyOfficial

19 Dec 2023, 17:24

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
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African Bank's reply19 Dec 2023, 17:24

Official