Complaint with African Bank

Item: African Bank
Rating: 1
Author: Vivian M

I went to African bank on the 15November 2021 to request for loan apparently they consolidated all my loans x 3 at African Bank and x 3 at Old Mutual then they gave me change. I received the money on 16November 2021. When I go to Old Mutual requesting for paid up letter they claim if loans still active and they requested me to bring the proof of payment. I went to African Bank to request for proof of payment on the 17November 2021 they promise to email it after 24hours but till today they have not furnish me with proof of payment please assist me because according to signed contract they stated that they have settled Old Mutual and the Officers which I was referred to Customer Care they claim if settled but they do not issue me the proof of payment. My worry is that on December 2021 the 15th they will debit the instalment for the debt which am not sure they settled because they not issuing me the proof of payment.

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Replies (2)

Vivian M's updateReviewer Update

20 Nov 2021, 09:49

I need a proof of payment to furnish Old mutual with because they need it to give me paid up letter as African bank claim if settled and my contract. I went to a branch for several times but promised to be issued via email but not received yet. Ref no ***

Vivian M's update20 Nov 2021, 09:49

Reviewer Update

Vivian M's updateReviewer Update

20 Nov 2021, 10:38

Please communicate with me in writing I have provided the reference to officer I was communicating with promise to send me the proof of payment which is very strange because when the loan settled automatically it reflect I never had of this it is not the first time settling loan from old mutual but this time I have to dig you the proof of payment

Vivian M's update20 Nov 2021, 10:38

Reviewer Update