Complaint! Utterly Disappointed!

Utterly disappointed! Worst I have experienced! I app**** for a loan which was approved two days ago! Consultant over the phone went through the final offer and sent debit over mandate to be approved. Same is reflecting as approved on my side but funds are unable to be disbursed as they keep saying offer is not finalised! I still need to approve! I have been trying to get assistance the whole day yesterday and keep dealing with consultants who are not willing to listen to my problem! They keep saying I need to accept debit order mandate! It's like I'm talking to a programmed robot over and over again! I'm so disappointed in this institution. Especially when I need them the most!