Complaint Regarding Unprofessional and Rude Service

I am writing to express my deep dissatisfaction with the service I received from your collections, sales, and team leader consultants. I have been a customer of African Bank, but my recent experience has led me to reconsider my relationship with your bank.

On Friday, July 12, 2024, I called in and spoke with a friendly lady who assured me that it was possible to reduce my credit card limit and remove my debit order mandate. She was very helpful and willing to assist me on that day.

However, when I called back on Tuesday, July 16, 2024, the experience was completely different. The consultants I spoke with were extremely rude and unprofessional. It felt like I was in a "bucket of rudeness" and was being undermined. Even the team leader who came on the call was not helpful.

To make matters worse, they said they would call me back and took my contact number, but did not hang up the phone properly. I overheard them back chatting about me and even heard comments implying that I am "not okay." This level of unprofessionalism and disrespect is unacceptable.

Furthermore, they never called me back as promised. This is not the kind of service I expect from African Bank. It is deeply disappointing and has caused me to reconsider my choice of banking with you.