Complaint: Inability to Obtain Statements for Closed Account

Good Day,

I am writing to formally complain about the unacceptable service I have received from African Bank.

I closed my account earlier this month, however I have since been struggling to obtain my bank statements for the period 1 November 2025 up to the date of account closure. I have contacted both the branch and the call centre on several occasions, and to date no one has been able to assist me or provide a clear solution.

This situation is extremely frustrating and unacceptable. I moved my accounts away from African Bank due to poor service, and this experience has only reinforced that decision. I urgently require these statements for my personal records, and it should not be this difficult to obtain documentation for an account that was held with your institution.

Please note that I am very irate about the lack of assistance and the time wasted trying to resolve this matter. I expect this issue to be escalated and resolved as a matter of urgency.

I request that the required statements be provided to me immediately, or that I be contacted with a clear explanation and timeframe for resolution.

I look forward to your urgent response