Complaint feedback

Feedback after complaint log or rather lack thereof. It all started with credit card application which was approved in Jan 2022. Delivery of card done at work address. NOBODY informed me that I will have to go to a branch (which are 200km from me) to activate card. After telephone attempt to active card, I was informed to go to a branch. On 24 Jan 2022 went to branch and informed that the card was cancelled because it was not activated in time. Did a branch application again, card was issued and then apparently could not get hold of me to do security verification. Again 2nd card was cancelled. Third time, I app**** on app, received the contract and after 2 days a sms informing transaction declined. When I phoned in, the reason provided was that they could not confirm employment - NONSENSE! How was it done the previous 2 times? Complaint ref nr provided with sms on 11 Feb 2022. Will take 7 business days to investigate. Numerous times I received a call on cellphone which ranged once and then dead or if I picked up, no one on other side. Phoned back and asked that they please make note that if not reachable on cellphone to phone landline. Today I followed up again and the gentleman informed me that the complaints was closed, as they could not reach me. I asked what the outcome was for my complaint and again the reason could not reach me. This is not feedback on my original complaint and nobody phoned landline. He informed me if I am not happy with the outcome, I can log a complaint with Ombudsman. Insisted to speak to supervisor. Again I had to tell the whole reason for my complaint and again provided my landline nr. She informed me she will logged another complaint. Again have to wait 7 business days? No No No! Insisted that they call me before 17h00 today. Needless to say.........no call.