COMPLAINT – DENIED ACCESS TO MY OWN FUNDS!

I am absolutely furious and deeply frustrated that I am being denied access to my own money! My credit card does not appear on the African Bank app, preventing me from making payments or transferring funds. I have also tried to transfer funds using my credit card number, but it only returns an error.

To make matters worse, I cannot transfer my funds to my Standard Bank account, use Cash Send, or even withdraw my money. While I can clearly see my funds in the account, every time I attempt a withdrawal, I receive an "insufficient funds" message. This is beyond unacceptable! Because of this issue, I am incurring unnecessary costs, and my credit record is now at risk due to missed payments—through no fault of my own.

I have already wasted three hours at your branch and been transferred multiple times at your call center, yet shockingly, no one seems to know what the issue is or how to resolve it. This level of incompetence is appalling! African Bank:***