Complaint and Demand for Immediate Action Regarding Mismanagement of Settled Account

On 12 February 2024, I contacted concept recoveries after receiving multiple emails to settle my account as it was handed over to them. I paid the amount specified and subsequently received a paid-up letter confirming that the account had been settled. Furthermore, when I contacted Concept Recoveries earlier this year, I was explicitly informed by their agent that no balance was outstanding on my account, and that the issue was due to African Bank’s failure to update their internal records accordingly.

Yet again, on May 13 2025, I contacted African Bank about this same account—this time informed by African Bank agent Nhlanhla Bengu that the overdraft on the card was not included in the original settlement. I need to understand why this was never disclosed during the handover to Concept Recoveries, and why two separate components of the same credit facility were handled in such a fragmented and negligent manner.

This ongoing incompetence has led to repeated harassment, has damaged my credit score, and has seriously disrupted my financial planning and goals. I find it unacceptable that a financial institution is unable to maintain accurate customer records or communicate transparently, resulting in undue emotional and reputational harm cause if their intention was to recover all their money they would have disclosed all the amounts due to them when handing over the account and what annoys me the most is the all these attorneys are stating different amounts so what exactly is happening?. and I have been calling and given emails of people that aren't even bothered to resolve my matter. African Bank is a nonsense institution and very *********** in how they manage customer accounts.