Complaint Against African Bank – Missing Payment Not Resolved

I am extremely disappointed with the service I have received from African Bank.

On the 29th of January 2026, I made a payment from my account, and to this day, the recipient has not received the money. I immediately logged a complaint and even provided my bank statement as proof that the funds left my account.

However, every time I contact the bank, I am placed on hold for long periods and given the same response — that the money was received by the other party. What is concerning is that they are unable to provide clear proof of this, and they seem to ignore the evidence I have already submitted.

This matter has supposedly been “escalated” multiple times, yet there has been no real progress, no proper feedback, and no resolution. It feels like I am being given the runaround.

This is unacceptable. I expect African Bank to:

* Provide a full payment trace or proof of receipt * Conduct a proper investigation * Resolve this matter urgently

At this point, I am considering escalating this case further to the relevant authorities if it is not resolved soon.

I would not recommend this level of service to anyone.