Complaint

I went to African bank springs mall yesterday to stamp a form just to confirm that I do not have an account with you, to my surprise this morning I received an sms to collect my my world card, so an account was opened on my profile without my knowledge. The same thing happened last year and when I went to the branch to complain I was brushed off. This is ********* and I will be logging a complaint with the ombudsman this is actually ***** all in the name of sales.