NS
Natasha S

1 reviews | Active since Jul 2013

25 May 2018, 14:07

Complaint

I have a current African Bank loan for almost 2 years now. The outstanding balance of my loan is R40,935.

I requested a settlement letter. African bank send me a settlement letter - stating my outstanding balance is R40,935 and settlement amount is R69.207. This is crazy not even making sense - how can this even possible that the settlement can be so much more than the outstanding balance?

0
Replies (1)
African Bank
African Bank's reply25 May 2018, 15:13
Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team