Complaining

I cannot express how broken I feel regarding African Bank. They block my profile I cannot access my online banking or Cellphone banking. Since am still waiting for my Visa outcome which also its been taking forever. So African bank cannot access my fingerprints. and so they sent me to homeaffair the update, for me to go to homeaafair and told me that they do not do fingers for a passport and a foreigner only for SA ID porter. Now my question is how can I access my account if they do not sort out my fingerprints. this is been going on for 8 months I cannot access my money because of all the negligence these people do.