Complain

I'm abhorred at the shocking service I have received from African bank. They are pathetic and don't know what servicing a customer is all about.

Last week, I made an arrangement to pay my loan, which was in arrears , what would seem like a really easy and straightforward arrangement, turned out to be a stuff up. Arrangement was made, requested the agent to keep everything the way it was, as I have two accounts with African bank, one credit card and the loan account, the loan account comes from a different bank account, they without my authorization decided to change my account for the loan to be the same as the credit card.

Now i'm told about policies and that they can now use only one account, when in the beginning of taking the loan, there was no issues and they had no problem taking it from the different account for all these months.