Commendable Service by Yvonne Matlhaela

This is not to commend African Bank but to honour Ms Yvonne Matlhaela who is an employee of African Bank. I have been waiting for over 4 weeks for feedback with regards to a paid up letter from the bank and spoke to three different consultants pertaining to the matter, who had all promised that I would be receiving the letter, to no avail. I called the bank and within a matter of minutes Yvonne had sent me the letter and I understand that there are processes in place and that it might take a certain amount of time for such a letter to be generated. However, I am of the view that you should keep a client in the loop - let them know that you are still working on sending the letter - le them know that you have them in mind even when you do not have a resolution right away. Yvonne was not only professional but she apologized in a manner that felt sincere to me and with her empathy and people skills, I vote her for African Bank President!!!