coming up with stories on the ********** trasactio

We have been waiting for the proper feedback, last week I phoned and spoke to the person handling the case , he kept on referring to the previous matter , I say it does not make sense of the reason provide, can someone sort this case out and compensate the account, the card was used while she has the card with her, this could be that the card was copied in the branch ... I need this issue to be sorted as soon as possible so I can pay it off , and get rid of African bank as its just eating my money. And they say they will investigate again... I want feedback and closure as soon as possible.<br> <br> Coming up with stories, why am I paying for the insurance then?<br>