Collections full of attitude

I fail to understand how you can have a collections consultant contact people and still be blatantly rude to customers.

I got called by a lady named Thenjwa Skhosana who when I asked to speak to a manager, had the nerve to tell me that I cannot and only when I said send my escalation did she then say she will send it but cannot guarantee that someone will call me since they are short staffed, how do you run an organization without managers or supervisors to attend to customer complaints.

I am further ****ed off at the fact that on 17/04/2020, I spoke with Lerato Nteo who confirmed that my bank details have been updated and that the payments will be going off from my new account but I then saw debits going off from my new and old account and I am further told that African Bank is not liable for my bank charges, this I find to be total *******.

As a financial institution, I recommend that you give your consultants FAIS training and NCR training so they can understand the legislation as set out by the FSCA.