Collection consultant justifying nonsense regarding refund

<p>Good Day</p> <p>I logged for a refund and I got an sms (reference: ********** ) mentioning that y redund should be RESOLVED BY the 01/07/2016. I called and the consultant, Evlyn mentioned that I should wait for the 01/07/2016. Now how do I wait for 01/07/2016 if it is already 01/07/2016.?!!!</p> <p>So I ask her when during the during the 01/07/2016 will I get my money back? She still mentions that should wait for 01/07/2016. WHAT?#?!!? Should I wait for it to be over?????</p> <p> </p> <p>This is pathetic service and i ask for reference for this call, she says there are no references in collections.</p> <p> </p> <p> </p>