Clueless personnel

My credit card expired 01/15. Because of my working hours, went today to renew. Then they wanted 1 month bank statement and proof of residence. Went to bank, got it, home owner. Then they wanted my ID, gave it with my marital certificate(copy). ID still on ****en name so I carry it together. Then they said no, they can't give new card my ID on ****en name. I asked them so why did I already get 3 loans and credit card, I don,t want money, my card expired! First tell me I must go to the bank, change my surname on statement and profile to maden name (*****). I ask if they were mad? I gave my drivers lisence, also not good. Then they tell me I must go to home affairs an get original marital certificate, after 20 years? Why, I must anyway go for new ID card in November. So now why did I get my existing and previous loan and credit card with same paperwork? Bought a house and car with same paperwork. So you know, keep the card, I will just stop your debit order on the account until I receive my new card. And please, get employees that wats to work, not that tell you wait for the other one while he has no customers. What a waste of a Friday afternoon. Pathetic service!