1 reviews | Active since Jan 2017
Closure of Account
<p>On the 21st December I phoned African Bank for a settlement amount. The consultant quoted me a settlement of R63 157.92. I queries the settlement stating that I made a payment (monthly debit order) on the 20th and wanted to know if that balance was included or deducted from the outstanding balance (settlement). The consultant asked me to phone back in a few days. I phoned again on the 29th Dec and requested another settlement. The consultant gave me the same settlement balance and advised me the settlement is valid until the 6th January 2017. I paid the settlement on the 3rd of January and phoned on the 9th to ask if my account was closed. I got a reply that I still have an outstanding balance. I referred them to my conversation I had with their consultant on the 29th, of which they said they cannot find the call recording. I advised them that I still got an email on the 29th to rate their service. I had to phone them 4 times to explain the same thing over and over and after my call I get the same sms stating that my query is resolved. I told them my account is not closed and referred them to my call (all their calls are recorded) but all I get are sms. Kindly resolve this ssue for me as I was told I cannot phone the closure department or speak to a Manager. My Acc reference is ********** 8001 and the reference for my query is ********** . Regards, Samantha Carrim ********** 221</p>
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
I phoned Customer Care again, as I received ni calls from African Bank. I was once again told that I owe them R900 because account was short settled. I advised them that I paid the settlement that was given to me on the 29th as their consultant asked me to phone again when I phoned on the 21st. They conveniently cannot find the recording for the 29th. I advised the consultant I have proof of the email I received to rate the service I received on the 29th. He said I must speak to the Team Leader in the closure department. I asked to be referred but was advised that they cannot transfer calls and I can't phone them because they cannot receive calls in closre department. i refuse to pay for an amount I am not responsible for. If they listen to the call recording, they will hear that the consultant advised me the settlement is valid until the 6th of January and that I queried the payment I made on the 20th, which I asked the consultant about on the 21st when I called in for a settlement. The consultant advised me that the settlement is still the same as the one quoted on the 21st, advised that the payment (debit order) was taken into consideration and that the settlement is valid until the 6th, which I paid in full.
I phoned Customer Care again, as I received ni calls from African Bank. I was once again told that I owe them R900 because account was short settled. I advised them that I paid the settlement that was given to me on the 29th as their consultant asked me to phone again when I phoned on the 21st. They conveniently cannot find the recording for the 29th. I advised the consultant I have proof of the email I received to rate the service I received on the 29th. He said I must speak to the Team Leader in the closure department. I asked to be referred but was advised that they cannot transfer calls and I can't phone them because they cannot receive calls in closre department. i refuse to pay for an amount I am not responsible for. If they listen to the call recording, they will hear that the consultant advised me the settlement is valid until the 6th of January and that I queried the payment I made on the 20th, which I asked the consultant about on the 21st when I called in for a settlement. The consultant advised me that the settlement is still the same as the one quoted on the 21st, advised that the payment (debit order) was taken into consideration and that the settlement is valid until the 6th, which I paid in full.
To date, I only received a call a week ago from a Team Leader in Closure Department. He advised me that he would get back to me, they are trying to get the call recording for the 29th Dec. I also received an sms on the 13th advising me that they are still busy with my query and that the query would be resolved by 16th Jan. Kindly assist me.
To date, I only received a call a week ago from a Team Leader in Closure Department. He advised me that he would get back to me, they are trying to get the call recording for the 29th Dec. I also received an sms on the 13th advising me that they are still busy with my query and that the query would be resolved by 16th Jan. Kindly assist me.