1 reviews | Active since Aug 2016

30 Aug 2016, 12:01

Closed Accounts

<p>I am horrid at the way African Bank has treated me after requesting settlement letters to CLOSE my account I received the letters with the amounts that I needed to pay. The same evening I received the letter I Paid the outstanding amounts due and was promised by Tsundzuka Maluleke that my paid up letters would be sent to me the next day and that he would send the closed account information to transition so my accounts would be updated.</p> <p>Again let me mention again after receiving Settlement letters I Paid African Bank the same day.</p> <p> </p> <p>the problem comes when I receive my Paid Up letters it states on the letters please note the account is paid but all interest or fees are still the responsibility of you. </p> <p>I need to understand the meaning of Settlement letter and Paid up from African Bank as it seems they want to keep you paying them for the rest of your life when am I done I paid the amounts of the original loans over and over and over again.</p> <p>Please can I request that somebody who understands my frustration sorts this out. Oh and when I requested the recordings of my calls I was told I could not get them and when I requested it again I was advised I must get an attorney what a joke.</p> <p>You are *****ing from people and getting away with it. </p> <p> </p>

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Replies (1)
African Bank
African Bank's reply30 Aug 2016, 16:20
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***