clearance letter

<p>I settled my loan in Feb 2015 and still have an outstanding balance while that was given to me as a discount by the legal department of African Bank. Now this year they have been sending sms'es for discount again and it still reflect on my name. Spoke with Ms Page in Cape Town branch, she also can't do anything and it's been a month now trying to resolve no one can give me direct answer as to how my name will be cleared. this is a punishment that I don't deserve as I paid this account last year february (it's more than a year)</p>