MK
Mpho K
1 reviews | Active since May 2011
01 May 2023, 18:46
Charged 14 duplicate legal fees in one day on my loan account statement
African Bank charged me 14 duplicate legal fees on loan statement without any consultation with me. I called and checked if I was handed over to debt collectors and the answer from a consultant was no. I was only 1month behind with my loan and I did paid those arrears within a month to bring back the account up to date. This is daylight ******* from African Bank. I advise all it's customers to go through your statement each month and monitor it. Even now they can't explain it. Imagine get charged R1400 X 14 in one day. If a snapshot was possible to post here, you'll be shocked.
Helpful (0)
Replies (4)0
Replies (4)MK
Mpho K's updateReviewer Update
02 May 2023, 14:50I called back. Being transfered sooo many times. They can't even authenticate me telling me about loadshedding and stuff.
MK
Mpho K's update02 May 2023, 14:50
Reviewer Update
I called back. Being transfered sooo many times. They can't even authenticate me telling me about loadshedding and stuff.
MK
Mpho K's updateReviewer Update
02 May 2023, 14:53Claiming to call once doesn't give a reason to can't get hold of me....
MK
Mpho K's update02 May 2023, 14:53
Reviewer Update
Claiming to call once doesn't give a reason to can't get hold of me....
African Bank's replyOfficial
03 May 2023, 08:49Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply03 May 2023, 08:49
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's replyOfficial
03 May 2023, 08:49Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply03 May 2023, 08:49
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
