CG
Charmaine G
1 reviews | Active since Dec 2010
09 Oct 2025, 11:04
Changing profile details without permission
I submitted ID, Proof of address and marriage certificate to African Bank Protea Gardens on 05/04/2025 and my surname was updated accordingly. In May, June and July I received monthly statements where I was addressed in my married surname. From August onwards you have reverted to using my ****en name again and suddenly also need Fica document and no one can explain to me why this is so??? How many times in a year must I verify FICA if I did this in April when I submitted these documents and why have you suddenly changed my surname again?
Helpful (0)
Replies (13)0
Replies (13)
African Bank's replyOfficial
09 Oct 2025, 12:18Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply09 Oct 2025, 12:18
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
CG
Charmaine G's updateReviewer Update
09 Oct 2025, 12:49I am not able to call and won't be able to answer your calls as I am currently traveling overseas. Please respond here or send me an email on *** - I have also emailed you on *** and am getting the runaround.
CG
Charmaine G's update09 Oct 2025, 12:49
Reviewer Update
I am not able to call and won't be able to answer your calls as I am currently traveling overseas. Please respond here or send me an email on *** - I have also emailed you on *** and am getting the runaround.
African Bank's replyOfficial
09 Oct 2025, 13:01Thanks for speaking up and bringing this to our attention. We're serious about keeping personal information safe. However, to do this, we need to verify our customers telephonically before we can start addressing your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self-service at www.africanbank.co.za
.
Your African Bank Support Specialist Team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self-service at www.africanbank.co.za
.
Your African Bank Support Specialist Team
***
African Bank's reply09 Oct 2025, 13:01
Official
Thanks for speaking up and bringing this to our attention. We're serious about keeping personal information safe. However, to do this, we need to verify our customers telephonically before we can start addressing your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self-service at www.africanbank.co.za
.
Your African Bank Support Specialist Team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self-service at www.africanbank.co.za
.
Your African Bank Support Specialist Team
***
CG
Charmaine G's updateReviewer Update
09 Oct 2025, 13:06I have emailed a copy of my ID to *** yesterday....what else do you need to verify me?? This is so annoying! I want to know why African Bank has simply changed my surname back to ****en name with no reason and I have to jump through hoops for that, when it's your bank that is at fault.
I am not sure why I shouldn't take my TFSA elsewhere at this rate
I am not sure why I shouldn't take my TFSA elsewhere at this rate
CG
Charmaine G's update09 Oct 2025, 13:06
Reviewer Update
I have emailed a copy of my ID to *** yesterday....what else do you need to verify me?? This is so annoying! I want to know why African Bank has simply changed my surname back to ****en name with no reason and I have to jump through hoops for that, when it's your bank that is at fault.
I am not sure why I shouldn't take my TFSA elsewhere at this rate
I am not sure why I shouldn't take my TFSA elsewhere at this rate
CG
Charmaine G's updateReviewer Update
14 Oct 2025, 15:39Please can you advise why I am being expected to resend documents again to African when the same documents were sent when I was in the branch in April? How many times must I request African Bank to correct my surname on the system and how many times do I then need to send documents for this to be done? Please refer to case number *** dated 22/04 when African Bank sent me an SMS assuring me that the case is resolved. Yet now, you service agents are asking me to send documents again????
CG
Charmaine G's update14 Oct 2025, 15:39
Reviewer Update
Please can you advise why I am being expected to resend documents again to African when the same documents were sent when I was in the branch in April? How many times must I request African Bank to correct my surname on the system and how many times do I then need to send documents for this to be done? Please refer to case number *** dated 22/04 when African Bank sent me an SMS assuring me that the case is resolved. Yet now, you service agents are asking me to send documents again????
African Bank's replyOfficial
14 Oct 2025, 16:51Thanks for speaking up and bringing this to our attention. We're serious about keeping personal information safe. However, to do this, we need to verify our customers telephonically before we can start addressing your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self-service at www.africanbank.co.za
.
Your African Bank Support Specialist Team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self-service at www.africanbank.co.za
.
Your African Bank Support Specialist Team
***
African Bank's reply14 Oct 2025, 16:51
Official
Thanks for speaking up and bringing this to our attention. We're serious about keeping personal information safe. However, to do this, we need to verify our customers telephonically before we can start addressing your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self-service at www.africanbank.co.za
.
Your African Bank Support Specialist Team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self-service at www.africanbank.co.za
.
Your African Bank Support Specialist Team
***
CG
Charmaine G's updateReviewer Update
14 Oct 2025, 17:31I HAVE CHATTED WITH YOUR SUPPORT SPECIALIST AND NOT GETTING ANY JOY. WHAT IS THE POINT OF THIS ESCALATION PORTAL ON HELLOPETER WHEN YOU KEEP REFERRING ME TO THE SAME *********** TEAM?
CG
Charmaine G's update14 Oct 2025, 17:31
Reviewer Update
I HAVE CHATTED WITH YOUR SUPPORT SPECIALIST AND NOT GETTING ANY JOY. WHAT IS THE POINT OF THIS ESCALATION PORTAL ON HELLOPETER WHEN YOU KEEP REFERRING ME TO THE SAME *********** TEAM?
African Bank's replyOfficial
14 Oct 2025, 18:08Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply14 Oct 2025, 18:08
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
14 Oct 2025, 18:09I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply14 Oct 2025, 18:09
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
CG
Charmaine G's updateReviewer Update
14 Oct 2025, 18:14You called and my phone was on silent - I have one missed call at 18H08 only. Can you contact me via email as roaming costs are quite expensive. I emailed *** and sent a copy of my ID for verification purposes and I am being sent from pillar to post.
CG
Charmaine G's update14 Oct 2025, 18:14
Reviewer Update
You called and my phone was on silent - I have one missed call at 18H08 only. Can you contact me via email as roaming costs are quite expensive. I emailed *** and sent a copy of my ID for verification purposes and I am being sent from pillar to post.
CG
Charmaine G's updateReviewer Update
14 Oct 2025, 18:17I also contacted your Whatsapp line and chatted to Precious Muthadzwi who couldn't even read my query and had to spend over 30 minutes repeating the same thing over and over again and she said she will escalate the query and let your team know that I sent all requirements in April and my surname was changed. All statements from then until August had my correct surname and then suddenly my surname was changed back in September.
CG
Charmaine G's update14 Oct 2025, 18:17
Reviewer Update
I also contacted your Whatsapp line and chatted to Precious Muthadzwi who couldn't even read my query and had to spend over 30 minutes repeating the same thing over and over again and she said she will escalate the query and let your team know that I sent all requirements in April and my surname was changed. All statements from then until August had my correct surname and then suddenly my surname was changed back in September.
African Bank's replyOfficial
15 Oct 2025, 09:07Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply15 Oct 2025, 09:07
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
15 Oct 2025, 09:07I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply15 Oct 2025, 09:07
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.