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noxolo Q

1 reviews | Active since Nov 2016

08 Feb 2018, 10:00

Cellphone Banking

Please explain to us why you guys would advertise a service that you cannot offer to clients .(Cell phone Banking) .I tried to sign up at work was told I need to go to the branch ...I took time off work I went to the branch that only had two employees and no front desk help why cause everyone else was on lunch .I waited my turn then the very "helpful " lady kindly gave me the keyboard to sign up on the very same webpage that I had used the previous day this while she attended to her Facebook comments on her cell phone .and of course the webpage gave me the same message please go to the branch ...(I AM IN THE BRANCH) oh she doesn't know but lets just call this number 0861 11 .....and maybe they can log a call for me

wow guys ...your service is outstanding

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Replies (2)
African Bank
African Bank's reply08 Feb 2018, 13:57
Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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African Bank
African Bank's reply22 Feb 2018, 15:00
Official

Hi Noxolo,

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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