CATCH A WAKE UP!!!!!

So I would like to tell you about African Bans rewards program. If you have what they call a " My World" bank card you have this rewards program. In this program if you swipe your card ten times or more in one month for R50 or more and depending on who you are depends on the amount that you need to have deposited into your account in that month. On about the 25th of the month I get a message to say that I need to swipe 6 more times. I swipe my card a few times and then on the 30th of September I get a message to say just three more times to get your reward. So, I make sure that I have swiped my card more than three times on the 30th of September so I can receive my voucher which comes in very handy every month. I wait until Wednesday the 5th of October and phone the rewards department where they tell me I now have to go into the bank and register for Audacious which is the new African bank program that deals with My world rewards. I go into the bank on Thursday the 6th of October they assist me in getting in touch with the call centre and they log a query for me. I then receive a phone call later in the day from the call centre and they tell me: " because you swiped on the 30th of September, it has probably been allocated to October swipes." WHY DID YOU SEND ME A MESSAGE ON THE 30TH THAT THERE ARE THREE MORE SWIPES IF YOU ARE GOING TO PUT THEM INTO OCROBER!!!! Oh yes and she tells me that I only swiped 7 times in September!!!! When I know that I had swiped more than ten times!!!African bank, I want an answer as I am now a very dissatisfied customer as the rewards program members and staff don't have a clue what they are doing!!!!