nM
nehemia M
1 reviews | Active since Aug 2017
25 Oct 2024, 16:29
***** case
Credit card **** with African bank. Someone hacked or ****med her credit card . Last year January my mother went to African bank looking for money on her credit card and application was declined. This year she just found that the is money being withdrawn from the credit card which she was not using since 2020. African bank lebowakgomo is failing to her with regards to the transactions that we done . Every month she keeps making a payment towards it after few days someone will withdraw it or make an online purchase . The level of poor service that she received at lebowakgomo branch
Helpful (0)
Replies (14)0
Replies (14)
African Bank's replyOfficial
25 Oct 2024, 17:31Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply25 Oct 2024, 17:31
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
nM
nehemia M's updateReviewer Update
25 Oct 2024, 21:15Here is my number *** and my mother’s number ***
nM
nehemia M's update25 Oct 2024, 21:15
Reviewer Update
Here is my number *** and my mother’s number ***
nM
nehemia M's updateReviewer Update
28 Oct 2024, 20:37My mother went to the branch today for verification as requested
nM
nehemia M's update28 Oct 2024, 20:37
Reviewer Update
My mother went to the branch today for verification as requested
nM
nehemia M's updateReviewer Update
30 Oct 2024, 18:25My mother’ just received this message
African Bank: Your query *** has been resolved. If you have any questions, please get in touch with us on ***.
African Bank: Your query *** has been resolved. If you have any questions, please get in touch with us on ***.
nM
nehemia M's update30 Oct 2024, 18:25
Reviewer Update
My mother’ just received this message
African Bank: Your query *** has been resolved. If you have any questions, please get in touch with us on ***.
African Bank: Your query *** has been resolved. If you have any questions, please get in touch with us on ***.
African Bank's replyOfficial
31 Oct 2024, 13:46hanks for speaking up and calling us out. Please email us the requested documents to ***.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply31 Oct 2024, 13:46
Official
hanks for speaking up and calling us out. Please email us the requested documents to ***.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
nM
nehemia M's updateReviewer Update
04 Nov 2024, 20:25Documents has been sent today
nM
nehemia M's update04 Nov 2024, 20:25
Reviewer Update
Documents has been sent today
nM
nehemia M's updateReviewer Update
05 Nov 2024, 21:18A Forensic Investigator by the name of Bradley Philander Called my mother today and he was speaking unprofessionally and he even asked why did we take the matter to hello peter .
nM
nehemia M's update05 Nov 2024, 21:18
Reviewer Update
A Forensic Investigator by the name of Bradley Philander Called my mother today and he was speaking unprofessionally and he even asked why did we take the matter to hello peter .
nM
nehemia M's updateReviewer Update
05 Nov 2024, 21:32I believe everyone should act in a professional manner. He cant say your children are the one who took the card . He needs to do his work and not disrespect my mother
nM
nehemia M's update05 Nov 2024, 21:32
Reviewer Update
I believe everyone should act in a professional manner. He cant say your children are the one who took the card . He needs to do his work and not disrespect my mother
nM
nehemia M's updateReviewer Update
25 Nov 2024, 21:50Kindly provide us within update of the case since africa bank doesnt seem to be interested in sloving it. And that Bradley was not interested in helping us
nM
nehemia M's update25 Nov 2024, 21:50
Reviewer Update
Kindly provide us within update of the case since africa bank doesnt seem to be interested in sloving it. And that Bradley was not interested in helping us
African Bank's replyOfficial
26 Nov 2024, 09:42I’ve made a follow-up with our forensic team regarding your case. I will keep you updated and share any feedback as soon as I receive it.
African Bank's reply26 Nov 2024, 09:42
Official
I’ve made a follow-up with our forensic team regarding your case. I will keep you updated and share any feedback as soon as I receive it.
nM
nehemia M's updateReviewer Update
26 Nov 2024, 11:55The forensic team provided feedback which they said they have closed a matter as unfound. The bank can’t take responsibility for the transaction and the case is repudiated.
nM
nehemia M's update26 Nov 2024, 11:55
Reviewer Update
The forensic team provided feedback which they said they have closed a matter as unfound. The bank can’t take responsibility for the transaction and the case is repudiated.
nM
nehemia M's updateReviewer Update
26 Nov 2024, 11:57I feel like the team didn’t take the matter serious. As my mother is making payments to the credit card without using it .
nM
nehemia M's update26 Nov 2024, 11:57
Reviewer Update
I feel like the team didn’t take the matter serious. As my mother is making payments to the credit card without using it .
African Bank's replyOfficial
27 Nov 2024, 11:12Our African Bank forensic has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
African Bank's reply27 Nov 2024, 11:12
Official
Our African Bank forensic has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
27 Nov 2024, 11:12I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply27 Nov 2024, 11:12
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.