Card replacement being made difficult

I wanted to do a balance check on my card last week, but instead the atm displayed a message that my card expired and kep my card as well. I did not receive any communication from you that it expiredi went to the Cresta branch wih my id but was informed you need proof of address. This is after I provided proof to you in January. I do not receove any accounts at home, but rather via email (same with the ones you semt out). Now i need to jump through hoops to get a simple cars replaced. Why is my current info not enough and why do you need proof of residence again?