FN
Faith N
1 reviews | Active since May 2014
06 May 2015, 10:59
CARD NOT WORKING
I lost my African bank credit card end of March and it went to the dobsonville branch for a replacement card and the lady that was assisting me said it would take 48hours and today its a month...I have gone to the branch more than 3 times and they keep saying they are waiting for the head office to activate the card and no one is able to help me when I call at the call centre and this is frustrating as ive never missed any payments but my card is not activated and no one in that whole call centre can give me a reason which is unacceptable and unprofessional to say that least.I am very disappointed in they lack of customer service and work ethic in this regard.
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African Bank's replyOfficial
06 May 2015, 11:28Hello figgy,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
African Bank's reply06 May 2015, 11:28
Official
Hello figgy,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***