Item: African Bank
Rating: 3
Author: Zama S

African Bank's replyOfficial

29 Dec 2025, 09:06

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
***

African Bank's reply29 Dec 2025, 09:06

Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
***

ZS

Zama S's updateReviewer Update

29 Dec 2025, 09:28

I am studying abroad and I asked my husband Joseph to sell the car for me. That's when I discovered that I never got the car registration after settling the account. I've also sent emails and can't access the number given to my husband for me to call. My current contact number is ***

ZS

Zama S's update29 Dec 2025, 09:28

Reviewer Update

I am studying abroad and I asked my husband Joseph to sell the car for me. That's when I discovered that I never got the car registration after settling the account. I've also sent emails and can't access the number given to my husband for me to call. My current contact number is ***

African Bank's replyOfficial

29 Dec 2025, 12:20

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's reply29 Dec 2025, 12:20

Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

ZS

Zama S's updateReviewer Update

29 Dec 2025, 19:24

I have called and even registered and was successfully validated and able to see my profile with the vehicle loan still there with R0 balance as it should and the installment amounts that were going out of my account every month. All I need is my Natos documents or car registration certificate.

ZS

Zama S's update29 Dec 2025, 19:24

Reviewer Update

I have called and even registered and was successfully validated and able to see my profile with the vehicle loan still there with R0 balance as it should and the installment amounts that were going out of my account every month. All I need is my Natos documents or car registration certificate.

African Bank's replyOfficial

30 Dec 2025, 08:44

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's reply30 Dec 2025, 08:44

Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

ZS

Zama S's updateReviewer Update

30 Dec 2025, 10:26

I'll be waiting for your call as I have been calling and calling and I am actually fedup now. I've explained same thing over and over again. Created a profile or registered a profile but still can't get the one thing I am looking for. I don't have the money to pay these long distance calls and be holding on for an agent only to be taken to another agent and re-explain everything to them. My husband will go to your branch in DOBSONVILLE with an affidavit, marriage certificate and settlement letter, because I just can't anymore

ZS

Zama S's update30 Dec 2025, 10:26

Reviewer Update

I'll be waiting for your call as I have been calling and calling and I am actually fedup now. I've explained same thing over and over again. Created a profile or registered a profile but still can't get the one thing I am looking for. I don't have the money to pay these long distance calls and be holding on for an agent only to be taken to another agent and re-explain everything to them. My husband will go to your branch in DOBSONVILLE with an affidavit, marriage certificate and settlement letter, because I just can't anymore

African Bank's replyOfficial

30 Dec 2025, 10:52

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
***

African Bank's reply30 Dec 2025, 10:52

Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
***

ZS

Zama S's updateReviewer Update

30 Dec 2025, 10:57

Thank you so much. The situation was well handled and managed to my satisfaction. Looking forward to your email and post. Thanks again.

ZS

Zama S's update30 Dec 2025, 10:57

Reviewer Update

Thank you so much. The situation was well handled and managed to my satisfaction. Looking forward to your email and post. Thanks again.

African Bank's replyOfficial

30 Dec 2025, 11:20

Thank you for your feedback! We’re glad you’re satisfied.

African Bank's reply30 Dec 2025, 11:20

Official

Thank you for your feedback! We’re glad you’re satisfied.

ZS

Zama S's updateReviewer Update

04 Jan 2026, 17:32

All received with thanks.

ZS

Zama S's update04 Jan 2026, 17:32

Reviewer Update

All received with thanks.

Car loan settled and no car registration certificate given since 2017 to-date.