1 reviews | Active since Dec 2016

07 Apr 2021, 20:08

Capitec.....Useless and No Customer Service!!

On numerous occasions i was in Durban and had to google and drive around for hours trying to locate an Atm that accepts cash deposits. I challenge you to locate one if you don't know where they are.

And now in Ixopo branch the cash accepting Atm is forever out of order, especially month ends. You are not allowed to do cash deposits in the branch so you have to stand in the half km que outside with only 1 Atm to do deposits. So like many working class people, we choose to do deposits after hours, and 7/10 times its not working. I have sent 3 emails to complain regarding this issue and as yet i haven't received any response or feedback. For a bank that is growing in SA, surely they should increase the amount of cash accepting ATMs and make sure faults are repaired asap. This past month end the Atm was out of order for 2 days. This is unacceptable!

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Replies (1)
's update28 Apr 2021, 11:19
Reviewer Update

08 Apr 2021, 09:05


"Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team "

Oh well....Above is the response i received after i complained on the 08th April 2021. Since then i haven't received any feedback. And to add to that...the ATM in Ixopo is still having issues every few days.

So, i have closed my account today and would rather direct my debt orders to my absa account.

Thanks and No thanks Capitec