Capitec cellphone banking and customer services

I sent money to a wrong number using capitec cellphone banking, and 10 minute later I realize that I made a mistake I went to capitec Janefurse, I was told to go open a case at the policestation as there is nothing capitec can do, the consultant gave me the person's account number and told me that the person already withdrew the money, I call him he said he doesn't bank with capitec anymore, he had an account long time ago with them. I went back again to capitec and they told me they can't go to his account without his permission I must go to police station. N the consultant was very rude to me and made me feel stupid, n when I asked her how did she know that the person already withdrew the money because she told me she can't go to customers account without their permission she didn't give me a straight answers. I went to police station and they told me there is nothing the can do they don't even understand what case they must open. The police officer even asked me how sure I was that the person withdrew already . I tried to call capitec I waited for 10 minute on line and someone try to answer and the call was cut. And few second after someone call me back and asked me about some one who was calling them to block the card , I told him my concern the guy told me I must call back because he want to call that person. He was rude and he dropped the call on me. Capitec customer services is bad and they donot care about their customers. What I want to know is if capitec cannot help me to get my money back who can. I am stresses right now as I was suppose to sent to money for my partner to buy food for my child. I will just close my account with them and take my account to the bank who care for their customers. But I need my money back. I worked hard for my money.