Capitec Bad service

To whom it may Concern

Early this month on the 10 May 2021,my husband was hijacked at gun point.

The ******s took the car Phone and bank cards.

They realized that my husband's phone had the app for Capitec they asked for the pin n then increased their daily limit.

My money that they took it was R16k plus, I called Capitec to stop the card and cancel them. After that they gave me a referee number 8*** and the forensics email, ***

And nothing has been done from their side MTD So I took the initiative to go to the bank (Capitec three Rivers) on the 15 May 2021 and enquire and the lady who assisted me was also lost, or didn't know where to refer me for an updates. So I ended up asking for bank statements so dat I can see what had happened

I am dissatisfied with the service and their lack of enthusiasm to help me. So my R16k it's gone for nothing.