Can't access my investment - Avoid African Bank

I opened an investment account with African Bank and can't get my money out I tried to withdraw in Nov 2023 but it was hold and after asking I was told it was a Know Your Customer issue and I have to provide ID and Proof of Address, but I had already provided that in April 2023

Guess what - today when I try withdraw my money - I can't - and I am told its a KYC issue - despite me providing ID and Proof of Address in November

I am done with African Bank. If I eventually get my money I am closing this account - rather invest with Nedbank