Can’t access my account

Hi,

I am not happy with the service I have been receiving from African bank for the past 3 weeks.

I had to update my documents and ever since the update I’m unable to access my account. The app allows me access yet it says I don’t have an account, mind you this is the account I receive my salary on.

I have went to the Branch twice and in both incidents all they tell me is “we have escalated it” , I went on to call the customer care three times and they also give me the same response. The last call and branch visit was on the 17th of June, at the branch they just said they will escalate it and on the phone I was told it would work in 72hrs. I received an SMS today stating that the ticket is resolved yet the issue remains.

I need this issue resolved ASAP as I don’t have access to my money at all. This is really bad service and upsetting as this is a huge inconvenience in my day to day life!